July 11 5:00 PM
Improving Customer Experience Through IoT
Recently an audience member asked me, “If IOT were a baseball game what inning would we be in?” My answer was and still is, “We are in the midst of a T-Ball game.”
Learn how you can improve Customer Experience (CX) through the application of IOT. Follow along this case study, as to how an IOT CX system was developed and deployed in prototype form within an international business.
Learn the questions to ask when acquiring IOT data to measure and improve CX.
The knowledge to hack an IOT system to measure CX and improve it
Handouts on the minimal system configuration required to gather and store the data to measure CX
High Level Project Plan Template to use within your business to manage the implementation of an IOT CX system